30-Day Returns, No Hassle
30-Day Return Window
You have 30 days from the delivery date to return any item in its original condition and packaging for a full refund. No restocking fees. Return shipping for defective or incorrectly shipped items is on us.
How to Start a Return
- Email support@zepharo.store with your order number and the reason for the return.
- We will reply within one business day with return instructions and a prepaid label when applicable.
- Ship the item back in its original packaging whenever possible.
Damaged on Delivery
If an item arrives damaged, email photos of the damage and packaging to support@zepharo.store within 48 hours of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Custom Logo Orders
Custom logo mats and branded items made to your artwork are returnable only if defective or if we produced them incorrectly (wrong logo, wrong size than approved proof). We email a proof for approval before production — approving the proof confirms the design, so check it carefully.
Refund Processing
Once your return arrives, we inspect it within 2 business days and issue your refund. Funds typically appear on your original payment method within 5–10 business days, depending on your bank.
Questions?
Email support@zepharo.store or call +1 (415) 513-5550, Monday–Friday, 9am–5pm.